Shipping Policy

TERMS & CONDITIONS

Thank you for shopping with Sheryl Glamorous! We use APEX express to ship across the UAE. When your product is dispatched, you will get a shipment confirmation email that includes your order tracking number and airway bill.

ORDER PROCESSING TIME

  • Orders are packaged and dispatched within one to three business days. When an order is mailed, it normally takes 2 to 5 days to arrive (All emirates).
  • Please keep in mind that we do not operate on weekends or holidays. From Saturdays to Thursdays, we pack and ship orders.
  • Order processing time is NOT included in the estimated delivery time displayed during the checkout process.
  • We always do our hardest to send your item as soon as possible, however owing to a large volume of orders, shipment may be delayed by a few days.
  • The package tracking number is normally activated within 24 hours.

SHIPPING CHARGES

  • Shipping is Free on orders of AED 100 or more. Orders under AED 100 incur a flat shipping rate of AED 15.

SHIPPING ADDRESS

  • When placing an order please mention your complete and correct contact and delivery details, i.e. your name, flat number, building name, street, area, city, and mobile number.
  • Orders missing essential information and invalid phone numbers will take longer to be delivered. We are not responsible for any damage caused due to heat and longer transit time in this case.

DISPATCH AND DELIVERY

  • Once an order has been shipped, it will take an average of 1 to 5 business to be delivered depending on the location. Any orders placed outside of business hours, or during any public holidays will be dispatched on the next working day.

DELIVERY LEAD TIME

  • 1-3 days delivery inside Dubai
  • 3-5 days delivery other emirates
  • When your order is out for delivery, you will get a call from the courier. Failing to answer will result in delayed delivery.
  • Changing your address after an order has been shipped will add further delay in delivery.

ORDER CANCELATION AND EDITING

  • If you'd like to make some changes to your order, please contact us immediately. Once an order is packed or shipped, it cannot be edited.
  • Please note that we can only change a product variant or remove a product and add its equal in value. Additional products cannot be added once an order is placed.
  • All sales are final and can NOT be canceled or refunded for any reason.

CONTACT US

If you have any questions or complaints, please email us at inquiry@sherylglamorous.com or at +971564060399.